Appointments

    Haverhill Therapeutic Massage operates by appointment only. All of our bookings are done through our online booker in order to give our best service to our clients in the studio, as well as to be able to offer the best possible price on your sessions. We encourage appointments to be made at least 2 weeks in advance, but we do take clients the day of if appointments are available. To make an appointment click "Book an Appointment" and book online, we do not take appointments over the phone. A 24 hour notice of cancellation or change is required by email to avoid being assessed the full treatment charge. No-shows will be charged in full for the session, this charge will be processed at closing time of the date of the appointment or the loss of the gift certificate.

We work with clients interested in long term relief and maintenance of loose muscles and comfort.  This means that many of our clients book regular sessions months in advance in order to incorporate massage at Haverhill Massage into their lifestyle.  This means that it may take some time to book your first appointment and last minute sessions are rarely available.  If you are looking for a therapist who takes last minute sessions we are probably not the best fit for you, but if you are looking for long term relaxation, better range of motion, and pain relief we would love to be a part of your team!   

Sales

Please note, All sales are final.  In the event of cancelation prior to 24 hours you will keep your session credit, but no money will be refunded.  Check our late cancellation policy for information on cancelations after 24 hours.  We reserve the right to cancel sessions in the event of illness, family emergency, life crises, and inclement weather.  If we are responsible for a cancellation you will retain your credit for a session, and we will make every effort possible on our end to get your session rebooked as soon as possible, but no refund will be issued.    

Check-In

    We encourage our NEW clients to arrive 10 minutes early in order  to fill out and review an intake form before their treatment begins. For our frequent visitors we encourage you to arrive at least 5 minutes early for any new items or issues that will need to be discussed before your session.  

Late Arrivals

    We strive to begin and end treatment times on schedule. If you are late, we will perform as much of your treatment as possible in the remaining appointment time and the full treatment fee will apply. If you are more than 10 minutes late without notice your therapist will not be required to stay, and a reschedule will need to be done and depending on the circumstances you may still be required to pay for your session. We take our clients time very seriously and we wouldn't want your time to be wasted.

Cancelations

If you have to cancel a session prior to 24 hours you may reschedule the session via our Book an Appointment tab.  

No Shows/Late Cancelations 

At Haverhill Therapeutic Massage we book a limited number of sessions a day to ensure that every client gets the best massage possible.  When you book a massage with us the time you book is given to you and you alone.  In the event of a no show we do not have the opportunity to book another client at this time.  If less than 24 hours notice of cancelation is given or in the event of a no show, the full cost of the session will be assessed to the card on file.     

Groupons are sold at a discounted rate and are good for one session only (three packs are good for 3 sessions).  If you are using a groupon to book a massage and do not show up for the appointment, or the appointment is canceled within 24 hours, the groupon will be used to pay for that session (if you are using a 3 pack one session will be deducted for each no show).  This is noted on your groupon at the time of purchase.     

In the event of a no show clients will be required to have a credit card on file in order to book future appointments and the full non-member price of the service will be charged to the credit card on file.  If the client has additional massages booked and does not content the studio within 24 hours of the no show, all following sessions will be cancelled and the client will be responsible for rebooking.     

Gift Certificates

    Gift Certificates are available for any amount towards any treatment sessions. Our gift certificates do not expire but are not redeemed for cash and cannot be combined with other offers.

Expiring and Expired Groupons

If you currently have an expired unused groupon the purchase price may be used towards any service you book.  Single session groupons are worth $35 and Three packs are worth $99.

If your groupon is about to expire please be sure to take the time to book your sessions prior to the expiration date, the  sessions themselves can fall after the expiration date.  


We reserve the right to update or change these policies at any time.  


57 Green Street, Haverhill, Massachusetts 01830 | 978-476-7836